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Tumpak hasugian has 2 work experiences, as a Branch Manager at PT.G4S Indonesia and Unit Manager at PT.Commonwealth Life.

Work Experience

May 2003 - January 2004

Unit Manager

PT.Commonwealth Life
Kota Medan, Sumatera Utara, Indonesia
Job Title
Unit Manager
Specialization
Sales - Finance (Insurance, Stocks, Etc)
Field
Sales Agent (other financial services)
Position
Manager/Assistant Manager
Company
PT.Commonwealth Life
Industry
Insurance
September 2003 - March 2020

Branch Manager

PT.G4S Indonesia
Indonesia
Job Title
Branch Manager
Specialization
Logistics / Supply Chain
Field
Delivery Operations
Position
Manager/Assistant Manager
Company
PT.G4S Indonesia
Industry
Transportation / Logistics

Provide superior service and lead the market to customers through strong service execution and operation control :: - Customer Focus: Review current customer desires and strategies around increasing customer satisfaction. Review the proportion /% of contracts lost and identify important areas. Build a culture of awareness and customer service throughout the business, to ensure individuals are equipped to make the right decisions. Actively build teams and influence with relevant decision makers in the Government and law enforcement authorities, ensuring that the company has an appropriate profile in the market. - Service Quality: Quality Audit Rating, improvement of service level agrement, on-site correction plan review and implementation plan. Review management information systems and develop strategy and correction initiatives. - Increased Gross Margin: Manage and assess Direct Labor control /% increase, Monitor Direct Reduction of other costs /% increase, Review contract profitability against budget - Increase in profit / budget achievement: Increase achieved to the budget. - Overhead control: Review Overhead% compared to budget, manage Claim amount / decrease claim value, provide support and participate in business decision making.

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1 Education • 1 Experience • 4 Skills • 0 Certificate

4 Education • 2 Experience • 9 Skills • 3 Certificate

1 Education • 1 Experience • 4 Skills • 0 Certificate

1 Education • 1 Experience • 1 Skills • 0 Certificate

2 Education • 1 Experience • 1 Skills • 0 Certificate

1 Education • 2 Experience • 2 Skills • 0 Certificate

0 Education • 5 Experience • 5 Skills • 0 Certificate

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