Ulung Trihandoyo has 4 work experiences, as a Staff Reminder & Retention at PT MNC Sky Vision (Indovision), Staff Call Centre at PT Telkomsel tbk, Complaint Handling Officer at PT Telkomsel tbk and Agent Profilling (FBCC) at PT Telkomsel tbk.
Work Experience
Agent Profilling (FBCC)
menangani aspek keuangan penagihan dan penagihan pembayaran dari pelanggan membuat faktur, memproses pembayaran, mengelola akun pelanggan, dan memastikan penagihan saldo terutang tepat waktu menyelesaikan masalah penagihan dan memfasilitasi pembayaran.
Complaint Handling Officer
Memberikan penanganan atau penyelesaian keluhan pelanggan dengan cepat, tepat, dan memuaskan. Membantu mengembangkan hubungan dengan pelanggan menjadi lebih baik
Staff Call Centre
Menangani segala bentuk komplain dari pelanggan - Melayani kebutuhan pelanggan - Mencatat pesan atau persoalan yang harus diselesaikan perusahaan - Menawarkan produk perusahaan - Memberikan informasi produk perusahaan
Staff Reminder & Retention
Mengajak pelanggan yang sudah tidak berlangganan untuk bergabung kembali (Rejoint) - Menginformasikan billing tagihan - Monitoring Admin dan input data - Menawarkan produk knowlagde - Membantu menyelesaikan permasalahan pelanggan
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2 Education • 1 Experience • 1 Skills • 0 Certificate
1 Education • 1 Experience • 0 Skills • 0 Certificate
1 Education • 0 Experience • 0 Skills • 0 Certificate
2 Education • 0 Experience • 3 Skills • 0 Certificate
2 Education • 0 Experience • 0 Skills • 0 Certificate
1 Education • 1 Experience • 1 Skills • 0 Certificate
1 Education • 0 Experience • 0 Skills • 0 Certificate
2 Education • 0 Experience • 4 Skills • 0 Certificate
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